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B8: Insurance Policies Simplified

Proposal submission date
Start date: November 23rd, 2020 End date: December 9th, 2020

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Problem Statement Information

Categories
General

Problem statement tags
#digitalization #fintech

Detailed Description
How might we innovatively simplify our insurance policies and encourage customers to properly review them ahead of purchase, to manage customer expectations and to minimize misunderstandings?

Insurance customers often have to plough through long policy documents peppered with technical terms and conditions, some of which could reach up to 100 pages long in some countries. Solutions could range from simplified insurance products which are simple for customers to understand, to design solutions which reimagine how a standard insurance policy could look like, incorporating behavioural nudges to encourage customers to fully review their policies.

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